PRIVACY POLICY

Personal Information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The personal information PROPERTY CRAZE™ collects and holds will depend on the nature of an individual’s or organisation’s dealings with the business.

This may include:

• name and contact details;
• residential and postal addresses;
• Property Owner and property information;
• property-title and ownership information;
• Real Estate Agency, business, licensing and authorised representative information;
• information provided through enquiries, applications, forms and correspondence;
• electronic signatures, authentication and verification information;
• payment and transaction information relating to business participation;
• Property For Sale Listing information and supporting documentation;
• Prize Draw Entry and verification information;
• winner identification and prize-delivery information;
• National Partner and Prize Supplier information;
• Major Investor Expression of Interest and engagement information;
• complaints, disputes, access and correction requests and related correspondence; and
• records created through the PROPERTY CRAZE™ website, Online Portal and related business processes.

PROPERTY CRAZE™ will seek to collect only the personal information reasonably required for its functions and activities.

How Personal Information Is Collected

PROPERTY CRAZE™ may collect personal information directly from an individual or, where appropriate, from another authorised or relevant source.

Information may be collected through:

• the PROPERTY CRAZE™ website and Contact function;
• the PROPERTY CRAZE™ Online Portal;
• Participating Real Estate Agencies;
• Property Owners;
• National Partners and Prize Suppliers;
• Major Investor engagement;
• property-title and other authorised verification sources;
• independent draw, verification and prize-delivery processes;
• professional advisers and service providers; and
• correspondence, telephone enquiries and other business communications.

Where PROPERTY CRAZE™ receives personal information about an individual from another source, it will manage that information consistently with the purpose for which it was collected and its privacy obligations.

Why Personal Information Is Collected, Held and Used

PROPERTY CRAZE™ may collect, hold and use personal information to:

• respond to enquiries and communications;
• assess and administer Real Estate Agency participation;
• verify agency identity, licensing, authority and business information;
• administer Property For Sale Listing submissions;
• identify and verify Property Owners and property information;
• administer and verify Prize Draw Entries;
• conduct and administer National Property Listing Prize Draws;
• verify winners and arrange prize delivery;
• manage National Partner and Prize Supplier relationships;
• assess and manage Major Investor Expressions of Interest and confidential engagement;
• administer payments and business records;
• manage complaints, disputes, access requests and correction requests;
• maintain the integrity, security and operation of PROPERTY CRAZE™ systems and processes;
• undertake governance, audit and compliance activities; and
• satisfy legal and regulatory requirements.

Where personal information is collected for a particular purpose, PROPERTY CRAZE™ will not use or disclose it for an unrelated purpose unless authorised by the individual or permitted or required by law.

Property Owner Information

PROPERTY CRAZE™ requires accurate Property Owner information to administer the Property For Sale Listing and prize-draw process.

Every legal Property Owner identified through the Current Official Property-Title Search must be separately recorded and complete the required confirmation process before a Prize Draw Entry can proceed.

PROPERTY CRAZE™ may therefore receive Property Owner information directly from the Property Owner, from the Participating Real Estate Agency responsible for the Property For Sale Listing and from authorised verification sources.

Anonymity and Pseudonyms

Individuals may make a general enquiry without identifying themselves, or by using a pseudonym, where it is practical and lawful to do so.

Identification will be required where PROPERTY CRAZE™ cannot reasonably perform the relevant function without confirming identity. This includes activities such as Property Owner verification, Real Estate Agency participation, Prize Draw Entries, winner verification, prize delivery and certain access or correction requests.

Direct Marketing

Participation in PROPERTY CRAZE™ activities does not provide blanket consent to receive direct marketing.

Where PROPERTY CRAZE™ seeks consent for direct marketing, that choice will be separate from participation in the relevant PROPERTY CRAZE™ activity.

Individuals receiving direct marketing from PROPERTY CRAZE™ will be provided with a simple means of opting out and may ask PROPERTY CRAZE™ to stop sending those communications.

Disclosure of Personal Information

PROPERTY CRAZE™ may disclose personal information where reasonably required for its functions and activities.

Depending on the circumstances, information may be disclosed to:

• Participating Real Estate Agencies;
• Property Owners connected with the same Property For Sale Listing;
• National Partners and Prize Suppliers where information is required for an authorised activity;
• independent draw administrators and scrutineers;
• professional advisers, accountants, auditors and legal advisers;
• technology, authentication, payment and operational service providers;
• organisations involved in winner verification and prize delivery; and
• regulators, courts, government agencies and law-enforcement bodies where disclosure is required or authorised by law.

PROPERTY CRAZE™ will not sell personal information to third parties.

Overseas Disclosure

PROPERTY CRAZE™’s final technology, data-hosting and service-provider arrangements are being established as part of commercial delivery.

Before personal information is disclosed to overseas recipients, PROPERTY CRAZE™ will assess the relevant privacy requirements and update this Privacy Policy to identify overseas disclosure arrangements and countries where required.

Website, Cookies and Analytics

The PROPERTY CRAZE™ website may use cookies or similar technologies required for website functionality, security and performance.

Any analytics, advertising or other tracking technologies used by PROPERTY CRAZE™ will be assessed as part of the website and technology implementation. Where those technologies collect or use personal information, appropriate information and choices will be provided.

PROPERTY CRAZE™ does not represent that it uses a particular analytics, advertising or tracking provider unless that provider has been implemented and the relevant privacy arrangements have been confirmed.

Security of Personal Information

PROPERTY CRAZE™ will take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security arrangements will reflect the nature of the information and the systems through which it is collected and held. These arrangements may include controlled access, authentication, electronic-signature controls, audit records, secure record management, backups and incident-response processes.

Where external service providers handle personal information for PROPERTY CRAZE™, appropriate privacy, confidentiality and security requirements will form part of the relevant arrangements.

Retention and Disposal

PROPERTY CRAZE™ will retain personal information for as long as reasonably required for its business activities and legal, regulatory, governance and record-management responsibilities.

Where personal information is no longer required to be retained, PROPERTY CRAZE™ will take reasonable steps to securely destroy or de-identify it, subject to legal and record-retention requirements.

Access and Correction of Personal Information

Individuals may request access to personal information PROPERTY CRAZE™ holds about them and may ask for that information to be corrected if it is inaccurate, out of date, incomplete, irrelevant or misleading.

PROPERTY CRAZE™ may require reasonable identity verification before providing access or making a correction.

Where access or correction cannot be provided, PROPERTY CRAZE™ will respond in accordance with its legal obligations and explain the position where required.

Privacy Questions and Complaints

Questions, concerns or complaints about this Privacy Policy or the handling of personal information can be directed to PROPERTY CRAZE™ using the contact details below.

PROPERTY CRAZE™ will review privacy complaints, maintain appropriate records and respond within a reasonable period.

Where the Privacy Act applies, an individual who is not satisfied with the response may also have the right to lodge a complaint with the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

PROPERTY CRAZE™ may update this Privacy Policy as its operations, technology, information-handling practices or legal requirements change.

The current Privacy Policy will be published on the PROPERTY CRAZE™ website.

Contact PROPERTY CRAZE™

For privacy enquiries, requests to access or correct personal information, or privacy complaints, please email enquiry@propertycraze.com.au.